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Portland, OR

Shipping & FAQ

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Shipping

Each piece of jewelry is made to order in my studio and will ship 5-10 days from purchase.  All items are shipped via USPS Priority mail.  Expected delivery time within the United States is 2-3 days. If you would like to upgrade to a faster shipping method, please email hello@clairegreenjewelry.com before placing your order.  I can not be responsible for lost/ stolen packages or incorrect mailing addresses.  

Returns

I do my best to create all of my pieces with the utmost care, and to represent them well in photos and descriptions.  If for some reason you are unhappy with your piece of jewelry, I will accept a return for credit or exchange if the item is mailed back within 5 days in its initial condition.  Buyer is responsible for return shipping. 

Jewelry Care

Much of my jewelry is made from raw brass which I love for it's amazing golden luster.  I seal each piece with a protective wax but brass is a reactive metal, and often changes color over time. I tend to think this adds an amazing rustic quality to the pieces, but if you would like to keep them gleaming, feel free to use any commercial brass cleaner (such as Brasso) or try this at home cleaning method:

Simple DIY for cleaning your brass jewelry:

Bon Ami powder mixed with a little dish soap makes a great cleaner! Just make a paste, scrub your piece of jewelry with an old toothbrush and voila! good as new.

I like to seal my pieces with Renaissance wax (but shoe polish works great too!) Just apply wax sparingly and then buff with a soft cloth to restore shine. Repeat this process as necessary to keep your jewelry fresh and clean!

*I highly recommend a SUNSHINE polishing cloth if you’d like to keep your pieces nice and shiny between cleanings.


***Do not expose your jewelry to continuous moisture or heat, as this can drastically change the finish on your pieces. A steamy bathroom is the worst place to leave your jewelry.  To best preserve the finish on your brass jewelry, I recommend storing away from other jewelry in a cool, dry environment. 

Repairs

If your item is damaged when you receive it I will repair it at no additional cost.  If your piece of jewelry breaks during everyday wear in the first 6 months I will also repair it for free.  After 6 months, please contact me for a repair quote.